Support, tracking and evolution
MetaCase´s Help Desk Service delivers a quality service based on the commitment to our clients. The quality level that we aim starts as soon as every project begins.
Our Help Desk Service gathers a group of experts that track, centralize and analyze every question and need that may occur. According to the nature and status of requests, the Helpdesk Service promptly allocates functional or technical resources.
A rigorous follow up is performed and every issue is dealt with the highest quality standards.