The ANA Aeroportos Group implemented the Billing and Receiving Component at its 10 airports and at the company’s headquarters. The Target One platform allowed greater agility and visibility and also ensured standardization and centralization of processes.
Challenge: Standardization, optimization and compliance
The ANA Aeroportos group needed to reorganize the credit control area using a solution that allowed automating, optimizing and centralizing all phases of the collection process, ensuring immediate visibility in cash management of expected receipts and advances.
Furthermore, the client intended to standardize billing processes, ensuring transversal modus operandi across all the group’s airports, ensuring the reduction of manual records and the errors and administrative burden that are inherent to them. Furthermore, the solution adopted would naturally have to guarantee compliance with the group’s rules.
Solution: new Target One Component
After considering the different solutions available on the market, the group opted for MetaCase’s Target One platform. After a period of analyzing customer needs, the new Billing Receipts Component was implemented. Right away, it was possible to maintain the history of billing actions carried out with the customer and relate the billing to the movement of the statement, automatically paying off the current account.
Taking into account the client’s operational ecosystem, functionalities were also included in this Component, to allow the management of prepayments (advances), the creation of a history of emails sent and received originating from billing actions, the generation of notifications parameterizable by type of action, internal and external, in several languages. Furthermore, the possibility of settling/regularizing client documents through matching accounts was included.
Result: more agile processes and reduced errors
The MetaCase solution was implemented in the group’s systems and fully integrated into the client’s ERP. Ease of implementation was one of the most important arguments, combined with simplicity of use, which promoted a short learning curve for employees. All 10 airports managed by the group and the company’s headquarters underwent a platform update, which allowed, among other benefits:
- Greater speed, agility and visibility;
- Greater customer contact coverage;
- Higher collection effectiveness rates;
- Automatic current account updates;
- Immediate impact on cash position and forecast;
- Standardization and centralization of processes;
- Resource release and error mitigation.
“The automation of the billing process made it possible to do in two hours what was previously done in two days. I also highlight the simplification of the process of accounting for receipts and allocation of outstanding amounts in customer current accounts. The level of customer reaction to the contacts made is exciting!”
Maria João Dias, Finance Manager | ANA Aeroportos
In detail: ANA Aeroportos
- Part of VINCI Airports since 2013
- Currently manages 10 airports
- Processes 54.3 million passengers annually
- Deals with 72 airlines
- Turnover in 2017: 710.9 million euros
- 1,279 employees