Support

In order to increase the level of quality in the services provided to its customers, immediately after the implemented projects go into production, MetaCase’s Customer Support area (Helpdesk) centralizes any new maintenance needs or support for the implemented components.

This service centralizes all the information, allowing the actions to be taken to be traced, allocating the respective internal, technical or functional resources to resolve the open issues, while also strictly monitoring the delivery and closure timings of the “open issues”.